Booking and Cancellation Policy

This booking and cancellation policy is valid when booking or cancelling a room via our online reservation system, by email or by telephone. Please read below about non-refundable rates, where different policies apply. All bookings are confirmed with a credit card or a separate company agreement.


NON-REFUNDABLE RATES

Non-Refundable rates are not refundable, and bookings may not be modified.

Full payment in advance required.


ARRIVAL AND DEPARTURE

The hotel room will be at your disposal from 15.00 o’clock (3.00 p.m.) onwards on the day of your arrival. On the day of your check-out the room must be vacated by 11:00 at the latest.


CANCELLATION AND NO-SHOW

Between 1.6-31.8 free cancellation 7 (seven) days prior to arrival when after the hotel has the right to charge the full amount for the reservation, nevertheless no more than 3 days.

Between 1.9.-31.5. free cancellations until 1 (one) day prior to arrival when after the hotel has the right to charge the price of one night plus taxes. 

In case of a No-Show the hotel has the right to charge the customer as described in the cancellation policy. Failing to show or call before check-out time after the first night of a reservation will automatically cancel the rest of your reservation.

In case of an early departure the hotel will charge the customer as agreed in the original reservation.


GUEST ITEMS

The hotel has no responsibility for items stored within the hotel property.